Terms and Conditions

Last updated: 2026-10-31

1. PURPOSE

1.1. These General Terms and Conditions of Sale (the "T&C") are entered into between UNJANI SOLUTIONS LTD, registered under number 17330514, whose registered office is at Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom, VAT number GB526265000 (the "Company" or the "Provider"), and the customer acting as a consumer (the "Customer"), together the "Parties".

1.2. These T&C govern orders placed by consumer Customers on the website https://kourrier.co (the "Site"), through which the Customer can prepare and send postal letters online.

1.3. These T&C define the conditions under which the Provider supplies the following services (the "Services"):

• Sending postal letters from a computer or mobile device, without going to a post office.
• Writing a letter from scratch with our artificial intelligence and editing tools.
• Downloading your termination letter as a digital document.
• Using the pre-written letter templates available in the Site's library.
• Uploading and sending your own PDF files.
• Following the status of your letters in the customer area ("In preparation", "Being handed to the postal services", "Under correction", "Sent", "Cancelled") and receiving email notifications.
• Obtaining the tracking number of tracked and registered letters.
• Keeping a searchable history of processed letters during the subscription and for one (1) year after it ends.
• Accessing invoices during the subscription and for one (1) year after it ends.
• Have 50 GB of storage space for your documents and letters.
• For Kourrier+ subscribers, benefiting from the preferential rates displayed on the Site.
• Using the application programming interface (the "API"), where available, to submit mailing requests from the Customer's own applications.

These T&C apply, without restriction or reservation, to all Services supplied by the Provider to consumer Customers and are provided to any Customer who requests them. Any order implies the Customer's acceptance of these T&C on the Site. The information shown in the Provider's rates and documentation is given for information purposes and may be updated; the price applicable to an order is the one displayed in the order summary when the Customer confirms it.

1.4 Description of the Service. The Service gives access to an online tool to prepare a letter (including an optional AI writing assistant operated through OpenAI) and to have it printed, enveloped and posted with the postal operator by a fulfilment provider. UNJANI SOLUTIONS LTD does not print letters itself. It can be used either through a one-off purchase without a subscription, or with the Kourrier+ subscription, which gives access to preferential rates (Article 3). Once the Customer has validated a letter, the main stages are: (a) preparation of the order and of the file by UNJANI SOLUTIONS LTD; (b) printing, enveloping and franking of the letter by an independent postal fulfilment provider, currently Merci-Facteur; (c) handover of the letter to the postal operator, which carries and delivers it. UNJANI SOLUTIONS LTD remains liable as of right towards consumer Customers for the proper performance of the contract, whether the obligations are performed by itself or by its providers (postal fulfilment provider, postal operator), without prejudice to its right of recourse against them (Article L221-15 of the French Consumer Code); carriage and delivery times depend on the postal operator. The content of each letter is written, chosen and validated by the Customer.

1.5 Consumers and professionals. These T&C apply to Customers acting as consumers. Customers acting for professional purposes are subject to Article 16, which sets out the provisions that differ for them (in particular, no right of withdrawal and no consumer mediation). Where Article 16 provides nothing specific, these T&C apply to them to the extent compatible with their status.

2. PROVIDER'S COMMITMENTS

2.1 The Provider undertakes to make the Site accessible 24 hours a day, 7 days a week, except in the event of maintenance, breakdown, unforeseeable circumstances, connectivity issues and, in any case, force majeure. Where these events are beyond the Provider's reasonable control, it is not liable for the resulting unavailability, without excluding any liability that cannot lawfully be limited.

2.2 The application used by the Provider checks that the sender's and recipient's addresses contain the three necessary pieces of information (address, postal code and city). If a potential issue is detected (for example identical sender and recipient addresses), the Customer receives an email asking them to confirm or correct the information.

2.3 The Provider undertakes to use all necessary means to keep the identity of its Customers and their letters confidential while they are processed by the Provider and the application it operates. Within the Provider, access is limited to authorised staff where strictly necessary for preparation or technical support. The Provider then uses a postal fulfilment provider, currently Merci-Facteur, which prints the documents before sending them. During this phase, authorised personnel may access the Customer's letter only where strictly necessary to print, envelope, dispatch it or resolve a technical incident, subject to contractual confidentiality and data protection obligations. This undertaking relates to the means implemented: despite these measures, a technical incident (paper jam, PDF generation error, etc.) may exceptionally result in a letter being seen by an authorised person. The Provider therefore advises the Customer not to use the Services for documents requiring absolute confidentiality.

2.4 UNJANI SOLUTIONS LTD is an independent service and is not a subsidiary of, affiliated with or sponsored by Groupe La Poste. Printing, carriage and delivery are performed by independent postal providers.

3. PRICES, PURCHASE OPTIONS AND SUBSCRIPTION

3.1 Two ways to order. When ordering, the Customer chooses between: (a) a one-off purchase without a subscription, by clicking "Send without a subscription": the Customer only pays for the letter ordered, at the price without a subscription set out in Article 6, and no subscription is taken out; (b) an order with Kourrier+: the Customer pays for the letter at the Kourrier+ rate and takes out the Kourrier+ subscription under the conditions below.

3.2 One-off purchase. The price paid covers only the letter and the options shown in the order summary. The order includes no trial and no subscription and does not give rise to any later charge. The Provider's obligations under the order are performed once the letter has been handed over to the postal fulfilment provider for printing and dispatch, without prejudice to the rights described in Articles 5 and 11 and to the strict liability provided for in Article 1.4.

3.3 Kourrier+. When ordering with Kourrier+, the price paid at checkout covers the letter, as displayed in the order summary. By confirming the order after (i) viewing this summary and (ii) accepting these T&C and the 24-hour trial, the Customer obtains 24-hour trial access to the drafting, sending and tracking features. Unless cancelled before the end of the trial, this access automatically continues as a subscription at the monthly price stated in Article 3.4.

3.4 The Kourrier+ subscription costs €49 including VAT per month, charged monthly.

3.5 The subscription starts with a first period of one (1) month beginning at the end of the 24-hour trial. Unless cancelled before the end of the current period, it is tacitly renewed for successive monthly periods. It is non-binding and may be cancelled at any time under the conditions of article 4.

4. CANCELLING THE KOURRIER+ SUBSCRIPTION

The Customer may cancel the subscription at any time, without notice or fees, from the page "Cancel your subscription", available in the footer of the Site, or by email to contact@kourrier.co. Before confirming, the Customer is shown a summary of the request.

Cancellation takes effect immediately. As soon as the subscription is cancelled, access to the subscription features and to unused benefits ends immediately. An acknowledgement of receipt of the cancellation request is sent without delay by e-mail to the address provided by the Customer; it confirms the cancellation, the date it was received and the date it takes effect.

Cancellation during the trial prevents its conversion into the paid subscription. After conversion, cancellation stops future renewals and access ends immediately, including during a period already paid. The end of access does not call into question the payment of the current period: the amount paid or due for the period in progress remains payable and is not refunded, without prejudice to the right of withdrawal described in Article 5.

If a subscription payment fails, the Company may temporarily suspend access and will invite the Customer to update the payment method. If payment remains unsuccessful after notice, the subscription may be terminated without affecting any amount already due.

This Article does not apply to one-off purchases, which include no subscription.

5. RIGHT OF WITHDRAWAL

5.1 A Customer acting as a consumer has fourteen (14) days from the conclusion of the contract, i.e. from the validation of the order, to withdraw from it without giving any reason (Article L221-18 of the French Consumer Code). This right does not apply to Customers acting for professional purposes (see Article 16).

5.2 How to withdraw. The Customer can withdraw online at any time during the withdrawal period using the dedicated page "Withdraw from the contract", available in the footer of the Site and in the customer area. The Customer may also send any unambiguous statement of withdrawal to contact@kourrier.co or by post to: UNJANI SOLUTIONS LTD, Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

5.3 Immediate performance and loss of the right of withdrawal. At checkout, the Customer is asked to tick a separate box to expressly request that the service starts immediately, before the end of the 14-day period, and to acknowledge the consequences for the right of withdrawal. In accordance with Article L221-28 of the French Consumer Code:

• the right of withdrawal is lost for a service fully performed before the end of the 14-day period, meaning a letter already handed over to the postal fulfilment provider (Merci-Facteur) for printing and dispatch, the service then being fully performed;
• for the termination letter to download (digital content not supplied on a tangible medium), the right of withdrawal is lost from the start of the download, where the Customer has given prior express consent and acknowledged losing this right (Article L221-28, 13° of the French Consumer Code);
• continuous access to the platform and to the subscription features is not considered fully performed before the end of the 14-day period: the Customer keeps the right to withdraw from the subscription and is refunded in full, without deduction.

5.4 Consequences of a withdrawal. When the Customer validly withdraws within 14 days:

• the 24-hour trial, letters already handed over to the postal fulfilment provider and termination letters already downloaded are not refunded, as the corresponding services have been performed at the Customer's request;
• the monthly subscription already charged is refunded in full, with no deduction or pro-rata;
• letters ordered, with or without a subscription, but not yet handed over to the postal fulfilment provider are refunded in full.

The refund is made without undue delay and at the latest within fourteen (14) days of the day on which UNJANI SOLUTIONS LTD is informed of the withdrawal, using the same means of payment as the initial transaction. The Customer's access to the subscription features stops as of the withdrawal.

5.5 Other refunds. Outside the right of withdrawal, UNJANI SOLUTIONS LTD may grant a refund or credit in specific cases, including technical failure, duplicate payment or a confirmed error attributable to our platform, in accordance with our Refund Policy. To submit a request, the Customer may contact UNJANI SOLUTIONS LTD by email at contact@kourrier.co, through the contact form, or by post at the address above.

6. RATES AND OPTIONS

6.1 The Site allows the sending of standard letters, tracked letters and registered letters with acknowledgment of receipt, within metropolitan France and internationally.

6.2 Letters are printed in colour on white A4 (21 cm x 29.7 cm) offset paper. Colour printing is included in the price at no extra charge. Printing is single-sided or double-sided, with no effect on the price. Letters under 20 g may contain up to 2 pages, and letters under 50 g up to 8 pages.

6.3 The rates for sending letters are set out below and may be revised in the event of a change in postal rates; the rate applicable to an order is the one displayed when it is confirmed. Prices are in euros (€), all taxes included.

6.4 A standard letter does not include postal tracking or proof of delivery. A tracked letter includes a tracking number and the tracking events made available by the postal provider. A registered letter with acknowledgment of receipt includes the available proof of deposit, tracking and acknowledgment of receipt supplied by the postal provider. Any delivery times shown during the order are indicative carrier estimates, not guaranteed deadlines. Preparation and handover of the letter to the postal fulfilment provider (Article 7.1), normally within 1 business day, are distinct from postal carriage, which generally takes 1 to 3 business days after handover for standard mail within mainland France, i.e. about 4 business days at most in total; these times vary by sending mode and destination and are not a guaranteed delivery date.

6.5 The rates without a subscription are aligned with the official La Poste rates in force since 1 January 2026 for a 20 g letter within France. The crossed-out prices and the "-50%" mentions displayed on the Site refer to these rates. The Kourrier+ rates are reserved for subscribers.

RATES

Standard letter (lettre verte) within metropolitan France:

• Without a subscription: €1.52 including VAT
• With Kourrier+: including VAT

Tracked letter within metropolitan France:

• Without a subscription: €2.02 including VAT
• With Kourrier+: including VAT

Registered letter with acknowledgment of receipt within metropolitan France:

• Without a subscription: €7.56 including VAT
• With Kourrier+: including VAT

Termination letter to download, without postal dispatch:

• Without a subscription: €3.80 including VAT
• With Kourrier+: €1.90 including VAT for the first letter, ordered when subscribing; then free and unlimited for subscribers, from the customer area, as long as the subscription is active

7. MAIL PROCESSING

7.1 Processing times

If the letter is correctly prepared and free of errors requiring a correction by the Customer (for example inverted sender and recipient, insufficient image resolution), UNJANI SOLUTIONS LTD normally hands it over to the postal fulfilment provider within one (1) business day. For an order placed no later than 5:00 PM (Monday to Friday, Paris time), the handover normally takes place on the same business day; otherwise, preparation starts on the following business day (excluding Saturdays, Sundays and public holidays). In any event, where no date has been agreed, the handover takes place no later than thirty (30) days after the order, except in cases of force majeure or where the Customer must make a correction.

The 5:00 PM cut-off, based on Paris time (CET/CEST), only concerns preparation by UNJANI SOLUTIONS LTD and does not guarantee a postal delivery date.

7.2 Errors to be corrected by the Customer

If an error requires correction by the Customer, the Customer is informed by e-mail and invited to make the necessary corrections. If the Customer does not respond within thirty (30) days of the notification, the order is cancelled and the price of the letter that was not sent is refunded in full to the payment method used. This cancellation does not end the Kourrier+ subscription, which remains governed by article 4.

7.3 Address page

Each letter includes an address page containing the sender's address entered when ordering, the sender's surname, first name and/or company name, the order reference and the name of our website. Its purpose is to identify the sender clearly upon receipt. We take all necessary measures to place the address page correctly inside the envelope, in first position, to make it visible and to facilitate identification during processing and delivery. The information entered for the sender's address is used only for identification and delivery purposes, in accordance with our Privacy Policy.

The address page makes the letter easier to understand and handle during distribution. However, the Customer is responsible for providing accurate and complete information about their letter. We decline all responsibility if the Customer fails to provide the information necessary for proper delivery.

7.4 Proof of deposit

Proof of deposit for registered letters may not be available immediately: because of the postal fulfilment provider, processing may take about one week. Once received from that provider, the proof of deposit can be downloaded from the customer area. We make it available as quickly as possible.

7.5 Postal tracking number

The time needed to obtain the postal tracking number may vary with the postal services' internal procedures, and is usually 1 to 4 business days. This delay does not mean that the letter has not been dispatched; it is the time the postal services need to assign the number. We make the tracking number available in the customer area as soon as the postal services provide it.

8. CUSTOMER RESPONSIBILITIES

8.1 The Customer must have a working computer system able to use the Site and a suitable internet connection.

8.2 The Customer undertakes to comply with the applicable laws and regulations, in particular those concerning senders, recipients and the content of letters. Sending letters with unlawful content or content contrary to public order is strictly prohibited, including anonymous letters, threatening or offensive texts, illustrations used without the necessary rights, and pornographic, racist, paedophile, violent or otherwise prohibited content. The Provider reserves the right to alert the authorities if illegal content is detected in a letter.

8.3 Before confirming a letter, the Customer must take the necessary precautions, in particular by choosing the sending mode (standard, tracked, registered), taking the sending deadlines into account, checking the content and attachments, and checking the identity and address of the recipients.

8.4 Once the letter is prepared, the Customer receives a preview of the final print. After the Customer validates it, the Provider is not responsible for errors or omissions in the content validated by the Customer.

8.5 The Customer must be careful when sending time-sensitive letters. In such cases, the Customer should inform the Provider, who may confirm in writing whether the deadline can be met. Otherwise, the Provider cannot be held responsible for a missed deadline caused by force majeure, by the Customer or by an unforeseeable and insurmountable act of a third party unrelated to the performance of the contract, without affecting its own obligations. The sending date is the date on which the letter is handed over to the postal fulfilment provider, not the order date.

8.6 Consequently, the Customer acknowledges that:

• Letters are created by the Customer alone and are not reviewed by the Provider.
• The Provider is not responsible for delivery issues caused exclusively by inaccurate information supplied by the Customer, by an unforeseeable and insurmountable act of a third party unrelated to the performance of the contract or by force majeure.
• The Provider is not liable for letter content that may harm other people, companies, organisations or any other entity, or for illegal content.

8.7 API ACCESS AND USE

The API is accessible only through an authenticated Customer account using an API key generated in the customer area. The API key is personal to the Customer account and must be kept confidential. It must not be embedded in publicly accessible client-side code, published, transferred, shared with an unauthorised third party or used to provide a competing or resale service without the Provider's prior written agreement. API access is available only with an active subscription: without one, any request made with an API key is refused and no mailing can be submitted through the API.

The Customer is responsible for every request made with an API key associated with their account, including the accuracy of sender and recipient details, the legality of the documents submitted, the postal service selected and any duplicate requests. Each request accepted by the API is an instruction to process the corresponding mailing and is charged at the rates and with the options applicable when the request is submitted.

If an API key is lost, disclosed or suspected of being compromised, the Customer must revoke it immediately from the customer area and inform the Provider. The Provider may revoke or suspend an API key to protect the Service, comply with the law, address a security risk, prevent abusive or excessive use, or in the event of non-payment or a breach of these T&C.

The Provider may apply reasonable technical limits, update the API or modify its documentation to maintain security, performance or compatibility. The availability commitments and limitations stated in these T&C also apply to the API. The Customer is responsible for appropriate error handling, monitoring, backups and controls within their own integration.

The API Conditions also apply to the use of the API and form part of these T&C.

9. INTELLECTUAL PROPERTY

The Provider holds the intellectual property rights to the Site's content. The Customer may use it for private, non-commercial purposes only, subject to the rights granted by the Services. Copying, reproducing, modifying or exploiting the Services or the Site, in whole or in part, for any purpose, is expressly prohibited. Any infringement may lead to civil or criminal proceedings for infringement of intellectual property rights.

10. PERSONAL DATA

Personal data collected from Customers is processed electronically by the Provider. It is necessary for processing orders and is kept for security reasons and to comply with legal obligations, for the time needed to perform the orders and any applicable guarantees.

The Provider is the data controller. Access to personal data is limited to authorised employees according to their duties. Third parties involved in subcontracted tasks may access the data but must comply with data protection laws. Apart from these cases, the Provider does not share or sell data to third parties without the Customer's consent, except in legitimate circumstances.

If data is transferred outside the European Economic Area, the transfer is based, where required, on an adequacy decision or on appropriate safeguards such as the European Commission's standard contractual clauses, as explained in the Privacy Policy.

11. LIABILITY

UNJANI SOLUTIONS LTD prepares the online order and uses Merci-Facteur, an independent postal fulfilment provider, for printing, enveloping, dispatch and postal status updates. Neither UNJANI SOLUTIONS LTD nor Merci-Facteur is a subsidiary of or affiliated with Groupe La Poste.

The Provider undertakes to deliver a high-quality service by preparing and transmitting orders with care. However, it cannot guarantee flawless delivery of all letters, because of factors such as human error, technical incidents, data entry mistakes, network issues and delivery errors by third-party postal services.

UNJANI SOLUTIONS LTD, registered under number 17330514 at Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom, is liable as of right towards the consumer for the proper performance of the contract, including where the obligations are performed by its providers (postal fulfilment provider, postal operator), without prejudice to its right of recourse against them (Article L221-15 of the French Consumer Code). It may be released from liability in whole or in part by proving that the non-performance or poor performance is attributable to the consumer (for example inaccurate information), to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services under the contract, or to force majeure. We also recommend that Customers keep copies of all documents, PDFs and scans sent through our Services, as we cannot provide copies in case of loss or non-delivery.

Towards consumer Customers, the liability of UNJANI SOLUTIONS LTD is not capped: it answers for its failures under ordinary law. Towards professional Customers, and to the extent permitted by applicable law, its liability is limited to the value of the service purchased (Article 16.3), except for personal injury, gross negligence or wilful misconduct, or breach of an essential obligation of the contract.

If a failure attributable to UNJANI SOLUTIONS LTD occurs before the handover to the postal fulfilment provider, the Customer may contact support so that the order can be investigated and an appropriate remedy considered, in accordance with applicable law and the Refund Policy.

Legal guarantees. Consumer Customers benefit from the legal guarantee of conformity applicable to goods, digital content and digital services (Articles L217-3 et seq. and L224-25-12 et seq. of the French Consumer Code) and, where applicable, from the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). For digital content and services supplied continuously (access to the platform, AI writing assistant, downloadable PDFs, Kourrier+ subscription), the Provider is liable for lack of conformity appearing during the supply period. Conformity is restored free of charge, within a reasonable time and without significant inconvenience to the Customer; where the legal conditions are met, the Customer may obtain a price reduction or termination of the contract. These guarantees apply without prejudice to the Customer's other rights, in particular to compensation for loss suffered. To rely on them, write to contact@kourrier.co or to UNJANI SOLUTIONS LTD, Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

12. DISPUTES AND APPLICABLE LAW

12.1 These T&C are governed by French law. They are available in several languages; in the event of any discrepancy, the French version prevails. Consumers keep the benefit of the mandatory protective provisions of the law of their country of habitual residence. In accordance with article R631-3 of the French Consumer Code, consumers may bring proceedings, at their choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they lived when the contract was concluded or when the damaging event occurred.

12.2 Articles L611-1 to L616-3 and R612-1 to R616-2 of the French Consumer Code govern consumer mediation, following the transposition of European Directive 2013/11/EU of 21 May 2013 on alternative dispute resolution for consumer disputes.

12.3 Consumer mediation is an out-of-court dispute resolution process in which a consumer and a professional try to settle a dispute amicably with the help of a third party, the mediator.

12.4 It is an alternative to legal proceedings, which are often long and costly. The consumer remains free to go to court if mediation fails.

12.5 UNJANI SOLUTIONS LTD has subscribed to the CM2C consumer mediation service. In accordance with the French Consumer Code, after first contacting us, and if our answer does not satisfy you, you may use a consumer mediation procedure free of charge through:

CM2C
49 rue de Ponthieu
75008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

12.6 In case of a dispute, we reserve the right to provide your bank and/or payment service provider with any evidence needed to confirm transactions and resolve the dispute.

13. QUESTIONS AND CUSTOMER SUPPORT

For any question, the Customer can contact UNJANI SOLUTIONS LTD by email at contact@kourrier.co. Our customer service replies within forty-eight (48) business hours.

A complaint should include the Customer's name, account email, order reference, a clear description of the issue and any useful supporting document. UNJANI SOLUTIONS LTD undertakes to reply within forty-eight (48) business hours (Monday to Friday, excluding public holidays) and, if the matter requires further investigation, to inform the Customer of the expected handling time. If the Customer is not satisfied with the answer, they may ask for a review by management by replying to the same email. If the dispute persists, the consumer may use the CM2C mediation procedure described in Article 12.

14. PRE-CONTRACTUAL INFORMATION AND ACCEPTANCE

The Customer acknowledges having been able to read, download and print these T&C before placing an order, and accepts them by ticking the box provided for that purpose when ordering.

15. SENDING PDF DOCUMENTS

For online mailings, the guarantee that compliant documents are sent may be affected by certain factors, such as hidden elements in the PDF document or the flattening of the document.

Flattening is the process by which an annotated document is prepared for distribution: annotations and comments are merged with the main content and become part of the document itself.

However, flattening may cause some visual or interactive elements to be lost. For example, videos, clickable links or other interactive elements in your PDF may be lost or stop working after flattening.

Dynamic elements such as drawings, attachments, text boxes, notes, stamps, layers, annotations, forms, 3D objects, videos, redactions or code may not be interpreted by our software. To the extent permitted by applicable law, we cannot be held responsible for alterations caused by unsupported dynamic elements in the source PDF, unless they result from a failure in our own processing.

We therefore recommend that you check your PDF document carefully and, if possible, send a version without dynamic elements.

16. PROFESSIONAL CUSTOMERS

16.1 This Article applies to any Customer acting for purposes related to their commercial, industrial, craft, liberal or agricultural activity, including Customers using the API. When ordering as a professional (option "I am a professional" in the sending form), the Customer declares that the Service is purchased for the needs of their activity and provides their company name. UNJANI SOLUTIONS LTD may ask for additional information to check professional status, such as the SIREN/SIRET number, the professional address or the intra-Community VAT number.

16.2 The provisions protecting consumers do not apply to professional Customers, in particular the right of withdrawal (Article 5) and consumer mediation (Articles 12.2 to 12.5). The Kourrier+ subscription may be cancelled as described in Article 4.

16.3 The limitation of liability described in Article 11 applies to professional Customers. To the extent permitted by law, UNJANI SOLUTIONS LTD is not liable for indirect losses such as loss of profit, turnover, customers or business opportunities.

16.4 Any dispute with a professional Customer is governed by French law and falls within the jurisdiction of the competent French courts.

16.5 All Customers using the API, whether professionals or consumers, are also bound by the API Conditions.

16.6 For professional Customers, any sum not paid by its due date automatically gives rise, without prior reminder, to late-payment penalties equal to three times the statutory interest rate and to a fixed indemnity of €40 for recovery costs (Articles L441-10 and D441-5 of the French Commercial Code).

17. VERSION OF THESE T&C

These T&C were last updated on 2026-10-31. We may modify them at any time to keep the contractual information up to date; the version applicable to an order is the one accepted by the Customer when placing it.