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Disclaimers and responsibilities

Last updated: 10/31/2026

The information provided by UNJANI SOLUTIONS LTD on https://kourrier.co (the “Site”) is for general informational and service-related purposes only. All information on the Site is provided in good faith to explain how our online postal mailing services work; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

Although we strive to keep all content accurate and up to date, technical, operational or typographical errors may occasionally occur. UNJANI SOLUTIONS LTD corrects them as soon as they are brought to its attention. The price applicable to an order is the one shown in the order summary when the order is confirmed.

1. Nature of the service

We are a private and independent digital platform operated by UNJANI SOLUTIONS LTD. Users contract directly with kourrier.co, without intermediaries, without any agency mandated by a public authority, and without any official representation of a postal service, including the La Poste Group, whether directly or indirectly.

2. Platform and postal services compliance disclaimer

The Site provides an online service for the preparation, printing, and dispatch of postal letters. The Site does not offer services that involve unlawful content, impersonation, or activities that violate applicable postal regulations, public order, or third-party rights. All letters are processed based solely on the content submitted by users, and users remain fully responsible for the legality, accuracy, and appropriateness of the content they choose to send.

The Site does not require access to users’ external accounts, credentials, or private communications, and does not alter user-submitted content except for technical formatting necessary for printing and dispatch.

Subject to the rights that the law grants consumers by mandatory provisions, the Site is not liable for damage resulting from use of the Service that is not attributable to it, nor for delays or delivery failures caused exclusively by the Customer, by an unforeseeable and insurmountable act of a third party unrelated to the contract, or by force majeure. In accordance with Article L221-15 of the French Consumer Code and the Terms of Sale (Articles 1.4 and 11), the Site remains liable as of right towards consumers for the performance of the contract by its postal providers. The Site endeavours to keep the Service available, without being able to guarantee that it will be uninterrupted or error-free.

3. External links disclaimer

The Service may contain links to external websites or services that are not operated or maintained by the Site. These links are provided for convenience or informational purposes only. The Site does not guarantee the accuracy, relevance, reliability, or completeness of any information on such external websites and assumes no responsibility for their content or practices.

4. Product & service disclaimer

UNJANI SOLUTIONS LTD makes every effort to describe and present its online postal services, their features, prices and delivery options accurately. The essential information is that shown in the order summary and in the terms and conditions of sale.

The services are provided subject to technical constraints, the operation of postal services and external delivery factors. UNJANI SOLUTIONS LTD does not control delivery times or the performance of postal services once the mail has been handed to the postal operators; the delivery times displayed are indicative. This does not affect the liability as of right of UNJANI SOLUTIONS LTD towards consumers for the performance of the contract by its providers (Article L221-15 of the French Consumer Code). The statutory consumer guarantees remain unaffected.

5. Limitation of liability

Subject to the mandatory provisions of consumer law, UNJANI SOLUTIONS LTD cannot be held liable for damage resulting from use of the Site or from reliance on the information it contains, where that damage is not attributable to it.

This applies in particular to indirect damage arising from service interruptions, postal delays, third-party failures or errors in the content submitted by the user, where they are not attributable to UNJANI SOLUTIONS LTD or its providers. Towards consumers, UNJANI SOLUTIONS LTD is liable as of right for delays and failures of its postal fulfilment provider and of the postal operator (Article L221-15 of the French Consumer Code), except where caused by the consumer, by an unforeseeable and insurmountable act of a third party unrelated to the contract, or by force majeure. Nothing in this clause excludes or limits the liability of UNJANI SOLUTIONS LTD for personal injury, gross negligence or wilful misconduct, or the rights that consumers hold by law.

6. Updates

We may update this disclaimer and the content of the Site. The version applicable to an order is the one in force on the date of the order, and changes do not affect orders already placed. We invite you to check this page regularly.

7. Currency and bank fees disclaimer

Prices displayed on the Site are shown in the indicated currency at the time of purchase. If you make a payment in a different currency, your bank or card issuer may apply currency conversion rates, exchange rate adjustments, or international transaction fees.

UNJANI SOLUTIONS LTD has no control over such conversion rates or additional charges imposed by financial institutions. Any fees applied by your bank, card issuer, or payment provider are the sole responsibility of the customer.

Exchange rates used by financial institutions may vary from publicly available market rates and may fluctuate over time. UNJANI SOLUTIONS LTD shall not be held liable for differences resulting from currency conversion or banking fees.

8. Force majeure

UNJANI SOLUTIONS LTD shall not be held liable for delays or failures in the performance of its obligations caused by events that constitute force majeure within the meaning of Article 1218 of the French Civil Code (unforeseeable, irresistible and external), for example a natural disaster, a governmental decision, war or civil unrest. A strike, a network outage or a postal service disruption is a force majeure event only where these conditions are met. In such cases, UNJANI SOLUTIONS LTD will make reasonable efforts to resume services as soon as practicable.

9. No guarantee of outcome

UNJANI SOLUTIONS LTD provides a facilitation service for the preparation, printing, and dispatch of letters. While we strive to ensure the quality and reliability of our services, we do not guarantee any specific result, response, or outcome from the use of our services. This includes, but is not limited to:

  • No guarantee of recipient response to the letter.
  • No guarantee of legal, financial, or personal outcomes resulting from sending a letter.

Customers are solely responsible for the content and intended purpose of the letters they send using our platform.

10. Severability

If any provision of this Disclaimer is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.

11. No waiver

The failure of UNJANI SOLUTIONS LTD to enforce any provision of this Disclaimer shall not be construed as a waiver of its right to enforce that provision at any time in the future. All rights and remedies under this Disclaimer are cumulative and do not exclude any other rights or remedies provided by law.

12. Contact

If you have any questions about this Disclaimer, please contact us at:

Email: contact@kourrier.co

Phone: +33 1 89 86 98 83

Postal address: Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom