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Refund Policy

Last updated: 2026-10-31

1. OUR COMMITMENT

UNJANI SOLUTIONS LTD is committed to providing a smooth, reliable and professional postal service, to help you send letters without stamps, printing or a trip to the post office. If something goes wrong on our side, we act fairly and transparently.

2. YOUR RIGHT OF WITHDRAWAL

As a consumer, you have fourteen (14) days from your order to withdraw, without giving a reason, using the page "Withdraw from the contract". The conditions are set out in Article 5 of the Terms and Conditions:

  • a letter already handed over to our postal fulfilment provider at your request cannot be refunded;
  • a letter not yet handed over to our postal fulfilment provider is refunded in full, with or without a subscription;
  • the Kourrier+ subscription already charged is refunded in full.

3. ONE-OFF PURCHASE WITHOUT A SUBSCRIPTION

A one-off purchase only covers the letter ordered: no trial, no subscription and no later charge. If your letter has not yet been handed over to our postal fulfilment provider, you can cancel it free of charge by contacting us.

4. KOURRIER+ TRIAL AND SUBSCRIPTION

With Kourrier+, your order includes a 24-hour trial. Cancelling within these 24 hours, from the page "Cancel your subscription" or your customer area, prevents any monthly charge.

If the trial is not cancelled, it becomes a monthly subscription. Cancelling afterwards stops future renewals. In addition to the right of withdrawal, a monthly charge already made is refunded in the event of a duplicate charge, a confirmed billing error, a technical failure preventing access to the service or any other error attributable to UNJANI SOLUTIONS LTD.

5. OTHER REFUNDS

A refund or credit may also be granted in the following cases:

  • technical failure preventing the processing or dispatch of your letter;
  • double payment or duplicate billing for the same order;
  • service interruption that stops the order before it is processed;
  • confirmed error attributable to our platform or systems;
  • commercial gesture approved by our support team on a case-by-case basis.

Outside the right of withdrawal, no refund is due where the issue results exclusively from incorrect information entered by you (recipient address, document, etc.), from an unforeseeable and insurmountable act of a third party unrelated to the contract, or from force majeure. Where a delay or failure results from the performance of the contract by our postal fulfilment provider or by the postal operator, we are liable to you as of right (Article L221-15 of the French Consumer Code): contact us and your request will be reviewed.

6. HOW TO REQUEST A REFUND

Contact us through one of the following channels:

  • Email: contact@kourrier.co
  • Phone: +33 1 89 86 98 83
  • Live chat: on our contact page
  • Post: UNJANI SOLUTIONS LTD, Office 20029, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Please include the email address used for your order, the order reference and a short explanation of your request. We reply within forty-eight (48) business hours.

Accepted refunds are made to the original payment method, usually within 5 to 10 business days and, for a withdrawal, at the latest within fourteen (14) days.

Our services are digital: no return label is needed and no processing fee is charged.

7. CONTACT

We are here to help, Monday to Friday, from 9:00 AM to 6:00 PM (Paris time).