Help centre
Frequently asked questions
Sending, tracking, subscriptions: find the answers you need to prepare and manage your letters.
Sending and tracking
What services do we offer?
Kourrier lets you send postal letters online (green, tracked or registered with acknowledgment of receipt) from a computer or mobile device, without going to a post office. Kourrier has your letter printed, put in an envelope and posted with La Poste by a fulfilment provider.
What are the delivery times for mail?
Two stages should be distinguished. Preparation: letters are printed and handed to the postal service normally within 1 business day. Carriage: standard mail is generally delivered within 1 to 3 business days after handover in mainland France, i.e. about 4 business days at most in total; these times are indicative, vary by sending mode and destination, and are not a guaranteed delivery date.
How can I track my letter?
Tracked and registered letters can be followed online from your account. Green letters are not tracked.
Can I send letters internationally?
Yes. We offer worldwide mailing. Simply enter the recipient address and we handle printing, postage and international dispatch for you.
Can I send my own document?
Yes. You can upload your own PDF, write your letter from a blank page, or let our AI assistant draft it for you. Multi-page documents and colour printing are supported.
Subscriptions and pricing
What does Kourrier+ include?
Kourrier+ gives you 50% off our prices without a subscription on every letter, our AI writing assistant and templates, and a customer area to follow your letters, view your history and download your invoices. Each letter is paid at the Kourrier+ rate in addition to the monthly subscription.
How much does Kourrier+ cost?
Kourrier+ costs €49.00 per month. When you order a letter with Kourrier+, you pay for the letter at the Kourrier+ rate and benefit from a 24-hour trial; unless cancelled before the end of the trial, it becomes a monthly subscription at €49.00. There is no minimum commitment: you can cancel at any time.
How do I cancel my subscription?
Go to the page Cancel your subscription (link in the footer of every page) or to your customer area, enter the email address used for your order, check the summary and confirm. If you no longer know this email address, contact our customer service.
Can I send a letter without a subscription?
Yes. Click "Send without a subscription": you only pay for your letter, at our price without a subscription aligned with the official La Poste rate, with no trial and no later charge.
Account and security
What should I do if I can't remember my login details?
Your login details were sent to you by email when your account was created. If you cannot find your password, you can reset it from our login page.
Is my data secure?
We take data security seriously. Your personal data and letters are protected by technical and organisational security measures, including encryption. Find out more in our Privacy Policy.