Questions

We offer a range of postal services. Send postal mail using our online application without the need to visit a post office, from a computer or mobile device.

Orders placed before midnight are printed and dispatched the same day. Standard mail typically delivers within 1 to 3 business days after dispatch, depending on postal services.

You can track your letter in real-time via our portal.

The subscription includes unlimited access to send fast and cost-effective mailing of all your correspondence, the use of our AI to write your letter, a 100% secure cloud for storing all your documents and letters, as well as access to your account to track the progress of your mail, view your sending history, and access your saved contacts.

The price paid at checkout covers your letter and includes 24-hour trial access to our drafting, letter-sending and tracking features. Unless canceled before the end of the trial, access continues as a subscription at €39.9 per month. There is no minimum duration commitment. You can subscribe to and unsubscribe from our service whenever you wish and without the need for justification.

You can cancel your subscription by going to the following link: unsubscribe, and entering the email address used during your registration. If you have forgotten your email, you can contact our customer service, and we will take care of the cancellation within 24 hours.

Yes. We offer worldwide mailing — simply enter the recipient address and we handle printing, postage, and international dispatch for you.

Yes. You can upload your own PDF, write your letter from a blank page, or let our AI assistant draft it for you. Multi-page documents and color printing are supported.

You received your login ID and password via email when you created your account. If you can't find your password, you can reset your password from our login page.

We take data security very seriously. All your personal information and letters are stored securely using encryption and other security measures to protect your privacy.